Labels and signs of quality

The label

The "cyclists welcome" label

To meet the specific needs of cyclists visiting the region and to increase the number of our visitors, facilities for welcoming cyclists have been set up (an official label and a route logo). The Mimizan Intercommunal Tourist Office is delighted to be taking part in this dynamic. Discover the partners of "Cyclists welcome" label

Label commitments for Qualité Famille “Mimiz’ô”

Family holidays are a special time for parents and children alike. It’s the time to reconnect, share and discover, be it together or individually. It is therefore important to pay attention to them, to take their expectations into consideration and to offer them accommodation, leisure activities, restaurants, public facilities and services that are adapted to their needs

This is the goal of the Qualité Famille “Mimiz’ô” label. By signing up for this label, service providers commit to adhere to 5 points:

  • Offering a personalised welcome to families
  • Offering adapted activities for all ages
  • Offering adapted prices for each age group, from the youngest to the eldest
  • Offering activities for children and adults, together or individually
  • Pampering children during their stay

and meeting 4 groups of criteria:

  1. Comfort
  2. Security
  3. Facilities
  4. Communication and promotion

The label is attributed for 5 years after an application and inspection visit are carried out, in order to guarantee that the criteria are adhered to. Constant efforts are made to improve and adapt services and facilities offered to families.

 All things considered, Mimiz’Ô is about:

  • Making a good first impression on children and parents alike
  • Making the holiday easier by giving parents all the information they need to organise and enjoy their stay
  • and... not being disappointed!

 Discover the partners of Mimiz'Ô 

Qualité Tourisme et Catégorie 1

For its part, the Intercommunal Tourist Office of Mimizan, classified category 1 (the highest classification for a tourist office), has obtained the Tourism Quality mark; a mark which shows our commitment to a permanent process of satisfying the needs of our clients and improving the internal functioning of our structure. 

Our commitments to the environment

INTERNALLY

Business trips

  • Using bicycles for trips to Mimizan Beach on nice days
  • Encouraging carsharing for all other trips

Refuse management

  • Implementation of refuse recycling
  • Implementation of rota to dispose of cardboard and other waste at the waste disposal centre approximately every 2 months, in summer every week

Paper management

  • Reusing sheets printed only on one-side
  • Reducing printing to only essential documents, ideally in black and white
  • Monitoring stock of issues from one year to the next in order to readjust quantities
  • Optimising materials and quantities
  • Printing on PEFC or locally made paper (for the latter, kraft paper)
  • Managing stock of partner flyers
  • Offering online activity reservations with tickets sent to mobile phones

 Maintenance

  • Using environmentally friendly cleaning products

OUR RELATIONSHIP WITH OUR CUSTOMERS

Refuse management

  • Information about the locations of the recycling points in the 2 main information documents (destination guide and map of the towns) and information about the setting up of the "ecomobile", a mobile information and collection vehicle
  • Provision of dog excrement bags
  • Information about the beach cleaning carried out by the Landes departmental council

 Understanding the environment

  • Raising awareness about the protection and management of fragile natural environments by organising or coordinating guided tours for the general public and groups
  • Participating in local initiatives or national events for the protection and understanding of the environment
  • Fostering initiatives in support of understanding natural environments: gardens, forests, lakes, oceans, but also environmental protection: wetlands, coastal forests.

Trips

  • Encouraging carsharing for participants in guided tours with the OIT (local tourism office)
  • Using the summer Mimiz’bus
  • Using the network of cycle paths (28 miles throughout the area and 7 rental companies excluding accommodation)

 Finding information

  • Encouraging use of the OIT website and online brochures

Villes et villages fleuris

Mimizan, St Paul en Born and Pontenx les Forges hey have the Villes et Villages Fleuris label; respectively 4, 2 and 2 flowers. This label rewards the improvement of the quality of life: the place given to plants in the development of public spaces, the respect of the environment (management of natural resources and preservation of biodiversity), the development of the local economy, the attractiveness of tourism and the preservation of social links. 

Our commitments :

Qualité Tourisme 

We undertake to personalise the service we provide to our customers, whether they are holidaymakers, tourist service providers, elected officials or residents:

  • to regularly update our knowledge of the local tourism offering, the market and the environment in which our businesses operate
  • to actively listen to the needs expressed by our customers
  • to advise and provide comprehensive information, qualified and adapted to our customers’ requests
  • to promote the tourism offering by any means deemed to meet our customers’ expectations
  • to assist our customers in gaining a greater knowledge and understanding of developments in tourism
  • specifically with regard to the destination’s specific features:

Family customers 

  • using the Qualité famille label represented by the mascot Mimiz’Ô, to identify a qualified offering adapted to families and children aged 0 to 16
  • to advise, guide and listen to family customers, in order to meet their expectations as well as helping the offering to develop

School, student and business groups

  • to identify a qualified, adapted offering on the theme of Nature and the industrial expertise relating to the forestry and wood sector
  • to advise and offer these audiences a range of services adapted to their goals (educational, professional, tourism-related)

Mimizan Intercommunal Tourist Office, classified Category 1

Mimizan Intercommunal Tourist Office, classified Category 1

Mimizan Intercommunal Tourist Office (OIT) has been classified as a Category 1 tourist office since 23 December 2013 (renewed on November 6, 2018). As such, the OIT is committed to do the following:

  • Provide you with an easily accessible reception area and information area.
  • Help you with your needs
  • Provide you with free information on the local tourism offering
  • Display our opening times in at least two foreign languages 
  • Offer you free Wi-Fi access.
  • Be open at least 305 days per year including Saturdays and Sundays during the tourist season or special events
  • Provide a permanent reception staffed by speakers of at least two foreign languages
  • Provide access to a dedicated trilingual website, designed to be consulted on mobile devices
  • Give tourist information in paper form, translated into at least two foreign languages
  • Update tourist information each year
  • Display emergency phone numbers on the exterior of the building
  • Respond to complaints and measure your satisfaction levels.


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