Labels and signs of quality

Accueil vélo, Mimiz’Ô : 2 labels que l’Office Intercommunal de Tourisme de Mimizan développe. En effet, notre destination, la Communauté de Communes de Mimizan, est certes une destination balnéaire mais c’est aussi un territoire sur lequel le Patrimoine naturel, forestier et lacustre est très présent et que l’on peut aisément découvrir à vélo, notamment grâce à la Vélodyssée ; le label Accueil Vélo valorise les prestataires désireux de satisfaire la clientèle cycliste. De son côté, 3 villages sur 6 ont obtenu le label Villes et Villages Fleuris.

Notre destination est par ailleurs très prisée des familles d’où cet engagement de coller au plus près des attentes des familles ; engagement qui a donné naissance à la démarche Qualité Famille et au label Mimiz’Ô.

De son côté, l’Office Intercommunal de Tourisme de Mimizan, classé catégorie 1 (plus haut classement pour un office de tourisme), a obtenu la marque Qualité Tourisme ; marque qui montre notre engagement dans un processus permanent de satisfaction des besoins des clients et d’amélioration du fonctionnement interne de notre structure. 

Our commitments :

Qualité Tourisme 

We undertake to personalise the service we provide to our customers, whether they are holidaymakers, tourist service providers, elected officials or residents:

  • to regularly update our knowledge of the local tourism offering, the market and the environment in which our businesses operate
  • to actively listen to the needs expressed by our customers
  • to advise and provide comprehensive information, qualified and adapted to our customers’ requests
  • to promote the tourism offering by any means deemed to meet our customers’ expectations
  • to assist our customers in gaining a greater knowledge and understanding of developments in tourism
  • specifically with regard to the destination’s specific features:

    •  Family customers 

      • using the Qualité famille label represented by the mascot Mimiz’Ô, to identify a qualified offering adapted to families and children aged 0 to 16
      • to advise, guide and listen to family customers, in order to meet their expectations as well as helping the offering to develop

  •  

    • School, student and business groups
      • to identify a qualified, adapted offering on the theme of Nature and the industrial expertise relating to the forestry and wood sector
      • to advise and offer these audiences a range of services adapted to their goals (educational, professional, tourism-related)

       

Mimizan Intercommunal Tourist Office, classified Category 1

Mimizan Intercommunal Tourist Office, classified Category 1

Mimizan Intercommunal Tourist Office (OIT) has been classified as a Category 1 tourist office since 23 December 2013. As such, the OIT is committed to do the following:

  • Provide you with an easily accessible reception area and information area.
  • Help you with your needs
  • Provide you with free information on the local tourism offering
  • Display our opening times in at least two foreign languages 
  • Offer you free Wi-Fi access.
  • Be open at least 305 days per year including Saturdays and Sundays during the tourist season or special events
  • Provide a permanent reception staffed by speakers of at least two foreign languages
  • Provide access to a dedicated trilingual website, designed to be consulted on mobile devices
  • Give tourist information in paper form, translated into at least two foreign languages
  • Update tourist information each year
  • Display emergency phone numbers on the exterior of the building
  • Respond to complaints and measure your satisfaction levels.


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